Successes, Challenges, And What’s Ahead

Twice a year, CSA Research asks its LSP CEO Council members a focused and timely question. Their responses provide strategic insight into how language industry leaders assess performance, navigate challenges, and adjust priorities in a changing market.

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Read CEO Perspectives by Year and Topic

CEO commentary appears in order of company revenue size.

Simon Yoxon-Grant

President, CEO LanguageLine Solutions

The linguist of the future will not be replaced by AI. With judgment at a premium, they will instead be elevated to a higher-trust role. The question isn't whether AI will transform language access. It already has. It's whether we'll let it hollow out what matters most or use it to amplify our humanity. This last year taught me something simple: the better machine language gets at precision an...

Mark Evenepoel

President, Board member Acolad EX Amplexor

Like in many industries, AI adoption, hype, and real use cases combined, lead to doomsday thinking. Although the language and content management services industry has always dealt with technological evolution and transformation, the pace and public visibility has dramatically increased. The role of the industry has fundamentally not changed. We are there to help our customers communicate and eng...

Bertrand Gstalder

CEO Acolad

A Year Focused on the Future 2025 marked a major milestone for us: a true operational transformation, driven by the large-scale integration of AI across our services through our Lia platform—interpreting, translation, and multimedia—along with the expansion of our Data Services. It was also the year we launched Lia Go, our self-service solution for translation, multimedia, agentic AI, and interp...

Alexander Ulichnowski

CEO Argos Multilingual

The AI Paradox: Why Automation Demands Stronger Market Ownership For enterprises scaling globally, AI has fundamentally changed how fast products and content can be localized. Translation, adaptation, and even market-specific copy can now be generated almost instantly. Yet many organizations are discovering an uncomfortable truth: while AI accelerates execution, it exposes a gap in market ownershi...

Pierrick Mathieu

Co-Founder, COO Powerling

AI s a Catalyst — Not a Substitute Artificial intelligence is a powerful accelerator for our industry. It enables faster go-to-market, more customized solutions, and the ability to manage content at a scale that was previously out of reach — often with lower costs and greater global consistency. AI also democratizes access to media and content, allowing organizations of all sizes to think and ope...

Konstantin Iosseliani

President, CEO Janus Worldwide

2025 was the first year when everyone in the language services industry truly felt the cold breath of AI. This effect was further amplified by the current geopolitical landscape, in particular, the slowdown in international trade driven by tariffs and sanctions. So what lies ahead for our industry in 2026, and what strategy should we follow? When thinking about this, I often recall a Chinese p...